Privacy Policy | DrawMagic

1. Introduction

DrawMagic ("we," "our," or "us") is a lead generation platform that connects home buyers with builders, developers, and service providers. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

Lead Generation Disclosure: When you express interest in a property or service provider, your contact information will be shared with the relevant builder or service provider so they can contact you directly.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, and password when you create an account.
Profile Information: City, property preferences, budget range, and other details you provide in your profile or surveys.
KYC Information (for service providers): Business name, GSTIN, PAN, RERA registration, and other verification documents.
Communications: Messages, inquiries, and feedback you send through our platform.

2.2 Information Collected Automatically

Device information (browser type, operating system)
IP address and approximate location
Usage data (pages visited, features used, time spent)
Cookies and similar tracking technologies

3. How We Use Your Information

Lead Generation: Share your contact information with builders and service providers when you express interest in their listings.
Platform Services: Enable property discovery, personalization, and matching with relevant listings.
Communications: Send service updates, notifications, and marketing communications (with your consent).
Platform Improvement: Analyze usage patterns to improve our features and user experience.
Safety & Security: Detect fraud, prevent abuse, and ensure platform integrity.
Legal Compliance: Comply with applicable laws and respond to legal requests.

4. Information Sharing

Lead Sharing Notice

When you click "Contact Builder," "Request Callback," "Download Brochure," or similar actions on any listing, your name, email, and phone number will be shared with that builder or service provider.

We may share your information with:

Service Providers on our Platform: Builders, developers, interior designers, architects, and other professionals whose listings you interact with.
Technology Partners: Hosting providers, analytics services, payment processors, and email services that help us operate the platform.
Legal Authorities: When required by law or to protect our rights and safety.

We do NOT sell your personal information to third-party data brokers or advertisers.

5. Data Security

We implement industry-standard security measures including:

Encryption of data in transit (TLS/SSL)
Secure authentication with Firebase Auth
Access controls and audit logging
Regular security reviews

However, no system is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights

You have the right to:

Access: Request a copy of your personal data.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your account and data (subject to legal retention requirements).
Opt-out: Unsubscribe from marketing communications.
Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.

To exercise these rights, contact us at hello@mavelstech.in.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion:

Personal data is deleted within 30 days (except as required by law).
Lead data shared with service providers is retained by those providers per their own policies.
Anonymized analytics data may be retained indefinitely.

8. Cookies & Tracking

We use cookies and similar technologies for:

Essential: Authentication, security, and basic functionality.
Analytics: Understanding usage patterns to improve our platform.
Preferences: Remembering your settings and preferences.

You can control cookies through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites (builder websites, RERA portals, etc.). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or requests:

Email: hello@mavelstech.in
Address: Hyderabad, Telangana, India